Privacy notice

The property you book with decides why and how your data is used. ORRA operates the booking software on its behalf and processes your data only on the property's instructions.

Your name, email address, an optional phone number, the dates and rooms you choose, any special request you write, and the amount paid. We do not collect card numbers on this site: payment details are entered with the payment provider.

To take, hold and confirm your booking — that is, to perform the contract you are entering into with the property — and to meet the accounting and tax obligations that follow a payment.

The property and its staff, and the payment provider that processes your payment. Payment providers operate outside Rwanda, so completing a payment transfers your contact details across a border; that transfer is recorded against your booking.

Booking and payment records are kept for as long as the property's retention policy and the applicable accounting rules require. Raw technical payloads are cleared on a shorter schedule.

You can ask for a copy of your data, ask for it to be corrected, ask for it to be erased, object to its use, or ask for its use to be restricted. Contact the property directly with your booking reference and the email you booked with.

Bookings are looked up by the pair of reference and email; we never confirm whether an email address is known to a property on its own.